We’re proud of the relationships we build with our customers and continually strive to strengthen the service we offer. Your feedback helps us identify opportunities and areas for improvement.
If you are not fully satisfied with our initial response and would like to escalate your complaint please email complaints@movogo.co.nz with a description of the issue and how you believe it can be resolved. If you have any supporting documents or correspondence, please include them with your email.
You can refer your complaint to Financial Services Complaints Limited (FSCL), an independent, not‑for‑profit external dispute resolution scheme approved by the Minister of Consumer Affairs.
FSCL’s services are free, and they will work with you to help resolve your complaint.
Financial Services Complaints Limited (FSCL)
P: 0800 347 257
E: complaints@fscl.org.nz
www.fscl.org.nz
PO Box 5967,
Wellington 6011
The platform that makes car ownership easy and affordable.
Contact
PO Box 90277
Victoria St West
Auckland, 1142
8am– 5:30pm weekdays
(09) 913 8560
Movogo Finance Limited. New Zealand Company Number 9357507. NZBN 9429052988677. FSP1011510. Member of Financial Services Complaints Limited (FSCL) for dispute resolution. All estimates shown on this site are indicative and are not an offer of credit or insurance. Any loan is subject to credit approval, responsible lending assessment, and standard terms and conditions. Waivers are loan features provided in-house by Movogo Finance Limited and are governed by your loan agreement. Insurance-related products are underwritten by Provident Insurance and are subject to the relevant policy document. Please read all documents carefully before signing.
