Sometimes unexpected events such as illness, loss of income, a relationship change, or other circumstances outside your control—can make it harder to manage your financial commitments. As a responsible lender, we offer hardship support to help you get back on track.
If you prefer to talk to someone first, our Customer Care team is happy to guide you through the process:
E: hardship@movogo.co.nz
P: 09 913 8560 (office hours are 8am — 5:30pm weekdays)
If you are unhappy with the outcome of your hardship application or how it was handled, you are entitled to contact Financial Services Complaints Limited (FSCL), an independent, not‑for‑profit external dispute resolution scheme approved by the Minister of Consumer Affairs.
FSCL’s services are free, and they will work with you to help resolve your complaint.
Financial Services Complaints Limited (FSCL)
P: 0800 347 257
E: complaints@fscl.org.nz
www.fscl.org.nz
PO Box 5967,
Wellington 6011
The platform that makes car ownership easy and affordable.
Contact
PO Box 90277
Victoria St West
Auckland, 1142
8am– 5:30pm weekdays
(09) 913 8560
Movogo Finance Limited. New Zealand Company Number 9357507. NZBN 9429052988677. FSP1011510. Member of Financial Services Complaints Limited (FSCL) for dispute resolution. All estimates shown on this site are indicative and are not an offer of credit or insurance. Any loan is subject to credit approval, responsible lending assessment, and standard terms and conditions. Waivers are loan features provided in-house by Movogo Finance Limited and are governed by your loan agreement. Insurance-related products are underwritten by Provident Insurance and are subject to the relevant policy document. Please read all documents carefully before signing.
